z poker gameshale lost his money.According to the commission, the group made numerous mistakes in how it dealt with this particular VIP problem gambler, including:Failing to reach out to a customer showing problematic symptomsDuring a period of self-exclusion, a Grosvenor Casino manager visited the player’s overseas home for casino networking purposesFailure to follow regulations around giving player credit“No matter how wealthy customers are, operators still need to monitor them effectively to ensure they aren’t showing signs of problem gambling,” executive director of the Gambling Commission Richard Watson said in the decision.Casino Suit House CallRegulators took particular exception to an in-person visit made to the customer while he was on a self-imposed gambling sabbatical.Self-exclusion policies allow customers who are having issues controlling their gambling habits to ask the casino to deny them access for a set period of time. The executive even requested that Rank reinstate the customer, but his superiors declined the appeal.It is certainly not appropriate to visit customers during a period when they are self-excluded,” Watson asserted.Once the self-exclusion had expired, the customer then asked to be given online credit. bovada casino payoutSky Bet and 32Red were also hit with .7 million and .3 million fines respectively: for failing — or enabling — self-excluded gamblers earlier this year.The UKGC is letting operators know it’s not letting up when it comes to toeing the regulatory line for those in the casino industry.Earlier this year, new CEO of the commission Neil McArthur warned that gaming operators will face “relentless escalation” in fines unless they start doing a better job of meeting their obligations to keep players safe.big fish casino club levelsThough Studio City’s parent company plans to buy almost 90 percent of the IPO shares, the filing perhaps hints that Melco wants to slightly reduce its stake in the multibillion-dollar casino resort.Melco isn’t the only casino company heavily invested in Macau that’s struggling. But the UKGC’s review found that a casino executive with Rank visited the customer’s overseas home in an unnamed country during one of those periods in 2016.And they say it wasn’t to offer help: it was part of a promotional networking tour. And despite Rank’s policy against awarding customers online credit, the request was granted.The player then went on to lose that money — some .3 million — over a period of just 24 hours.Rank was slapped with a 1,000 fine, and the regulator says the fine could have been even bigger had the company not self-reported its transgressions and been “open and transparent during the investigation.”‘Relentless Escalation’The commission isn’t bluffing. royal ace casino cashier

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